Refund policy

Returns & Refunds

Because each Pin This! button is custom-made using the photo or design you provide, all personalized orders are final sale. We do not accept returns, exchanges, or cancellations once production has begun.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos. If approved, we’ll provide a replacement or refund at no additional cost.

Customer-Submitted Images

Please review your image carefully before ordering. Customers are responsible for image quality, cropping, spelling, and accuracy. Slight variations in color, positioning, or cropping may occur during production.

By uploading an image, you confirm that you have the right or permission to use it.

Lost or Missing Packages

If tracking shows your package was delivered but you cannot locate it, contact the shipping carrier first. If you still need assistance, contact us and we’ll do our best to help.

Questions about your order can be submitted through our store’s contact page.